Frequently Asked Questions
Everything you wonder about our services. Contact us if you can't find the answer.
General
What is REXE Technology?
REXE Teknoloji A.Ş. is a Turkey-based technology company providing server solutions and data center services.
Where is your data center?
We operate in the Mars Datacenter data center in Istanbul with Tier 3 standards.
What payment methods do you accept?
We accept credit card (Visa, Mastercard, Amex), bank transfer/EFT and wire transfer.
VDS / Virtual Server
What is the difference between VDS and VPS?
VDS offers dedicated CPU and RAM resources to users. These resources are not shared with other users. In VPS, resources can be shared.
How long does VDS setup take?
VDS servers are set up within minutes via automation. Access credentials are sent by email after OS selection.
Can resources be upgraded later?
Yes, CPU, RAM and disk resources can be easily upgraded through the panel.
Which operating systems are supported?
Ubuntu, Debian, CentOS, Rocky Linux, AlmaLinux, Windows Server and custom ISO upload options are available.
Is there root access?
Yes, full root/administrator access is provided on all VDS servers.
Dedicated Server
How long does dedicated server setup take?
In-stock hardware can be set up within 1-24 hours. Custom order hardware may vary.
Do you provide IP blocks?
IP blocks from /29 to /24 are provided upon request. rDNS records are configured via panel or support.
Is there a managed server option?
Yes, both managed and unmanaged options are available.
DDoS Protection
How does DDoS protection work?
Local filtering or Path.net global scrubbing options are available. Traffic is cleaned and forwarded to your server.
What types of attacks does it protect against?
Protection is provided against L3/L4 (UDP/TCP flood, amplification) and L7 (application layer) attacks.
Is protection optional?
Yes, DDoS protection can be added optionally. You can select it during configuration with the Server Wizard.
Support & Billing
What are the support channels?
You can reach us 24/7 via WhatsApp, email, phone and support ticket.
What is the average response time?
First response is targeted within 15 minutes for critical issues and 1 hour for general support requests.
Is there a commitment?
No, there is no commitment. You can cancel at any time.
Are invoices issued?
Yes, legal invoices are issued for all services.