Service Commitment
We Stand Behind
Our Word
We adopt a transparent, measurable and accountable approach in every service we provide.
Uptime
Uptime Guarantee
99.9%
VDS Servers
Max ~43 min/month downtime
99.9%
Dedicated Servers
SLA-backed hardware
99.9%
Network
Redundant connectivity
Support
Response Times
SLA-3 Support Service
The response times and resolution targets below apply to customers who have purchased the SLA-3 Support service. Standard support packages may have different response times.
Priority
First Response
Resolution Target
Critical
Service completely down
15 min
2h
High
Performance issue
30 min
4h
Normal
General support request
1h
24h
Low
Information request
2h
48h
Compensation
Credit Policy
If uptime falls below target, credit will be applied to your account.
99.9% – 99.5%
5% Credit
99.5% – 99.0%
10% Credit
99.0% – 98.0%
20% Credit
< 98.0%
30% Credit
Have questions?
Contact our team about SLA details.