Billing and Payment Processes Guide

Introduction

Understanding billing and payment processes for REXE services is important to avoid service interruptions. This guide covers billing cycles, payment methods, and overdue payment situations.

Billing Cycles

Payment Methods

Credit/Debit Card

• Visa, Mastercard, and American Express accepted
• Secure payment with 3D Secure
• Card can be saved for auto-renewal
• Payment processed instantly

Bank Transfer

• Bank account details shown on the invoice page
• Write the invoice number in the description
• Processing time: 1-2 business days
• Weekend transfers processed on Monday

Account Balance

• Load balance to automate payments
• Balance loading: via credit card or bank transfer
• Automatically deducted when invoice is generated

Auto-Renewal

Auto-Payment with Card

1. Go to My Account → Payment Methods
2. Add your card details
3. Check Enable Auto-Payment
4. Card is automatically charged when invoice is generated

Renewal Reminders

• 14 days before: First reminder email
• 7 days before: Second reminder
• 3 days before: Final reminder
• Due date: Invoice generated

Overdue Payment Process

Invoice Dispute

If you believe there's an error on your invoice:

1. Go to Support → Open Ticket
2. Select Billing as the department
3. Specify the invoice number and reason for dispute
4. Our team responds within 1 business day

Conclusion

We recommend enabling auto-payment to avoid service interruptions. For any billing or payment questions, open a support ticket with our billing department.