Comprehensive guide on billing cycles, payment methods, auto-renewal, and overdue payment processes for REXE services.
Understanding billing and payment processes for REXE services is important to avoid service interruptions. This guide covers billing cycles, payment methods, and overdue payment situations.
| Period | Discount | Description |
|---|---|---|
| Monthly | — | Standard price |
| 3 Months | 5% | Quarterly prepaid |
| 6 Months | 10% | Semi-annual prepaid |
| Annual | 15% | Annual prepaid |
| Time | Status |
|---|---|
| Due + 1 day | Reminder email |
| Due + 3 days | Second reminder |
| Due + 7 days | Service suspended |
| Due + 14 days | Service cancelled |
| Due + 30 days | Data deleted |
When a service is suspended, access to your server is cut off but data is preserved. After payment, the service is automatically reactivated.
If you believe there's an error on your invoice:
We recommend enabling auto-payment to avoid service interruptions. For any billing or payment questions, open a support ticket with our billing department.
The invoice due date is the service renewal date. It's recommended to pay before the due date. If auto-payment is enabled, the card is automatically charged on the due date.
Bank transfers can take 1-2 business days. Make sure you wrote the invoice number in the description. If 2 business days have passed, open a support ticket with the billing department along with your transfer receipt.
Yes. Annual payment gives a 15% discount. 6-month payment gives 10%, and 3-month payment gives 5% discount.
Data is deleted 30 days after the service cancellation date. If you pay within this period, your data is preserved and the service is reactivated. After 30 days, data recovery may not be possible.
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