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REXE Client Panel User Guide

Guide to managing services, opening support tickets, viewing invoices, and server operations in the my.rexe.tr client panel.

Read time: 10 min General Information
client panelWHMCSservice managementsupportinvoiceserver
Author
REXE Teknoloji Network & Security Team
Editor
REXE Teknoloji Technical Editorial
First published
Last updated

Introduction

The REXE client panel (my.rexe.tr) lets you manage all your services from one place. This guide walks you through the panel's key features step by step.

Logging In

  1. Go to my.rexe.tr
  2. Enter the email and password you used during registration
  3. If two-factor authentication is enabled, enter the code

If you forgot your password, use the "Forgot Password" link on the login page. A reset email will be sent to your registered address.

My Services

Viewing Active Services

  1. Go to Services → My Services in the top menu
  2. All active, suspended, and cancelled services are listed
  3. Click a service to go to its detail page

Service Detail Page

On the service detail page you can:

  • Server info: IP address, username, operating system
  • Reboot: Remotely restart the server
  • Password reset: Reset the root/administrator password
  • OS reinstall: Reinstall the server
  • Resource usage: CPU, RAM, disk, and bandwidth statistics
  • Upgrade/Downgrade: Request a plan change

Opening a Support Ticket

  1. Go to Support → Open Ticket
  2. Select the relevant department:
    • Technical Support: Server issues, connection problems
    • Sales: New service, upgrade inquiries
    • Billing: Payment, invoice issues
    • Network/DDoS: Network issues, DDoS protection
  3. Fill in the subject and description
  4. Select priority (Low / Medium / High / Critical)
  5. Attach screenshots or log files if needed
  6. Click Submit

Include your server IP address, the issue you're experiencing, and any error messages in your ticket. This speeds up the resolution process.

Billing and Payments

Viewing Invoices

  1. Go to Billing → My Invoices
  2. Unpaid, paid, and cancelled invoices are listed
  3. Click an invoice to download it as PDF

Making a Payment

  1. Select an unpaid invoice
  2. Choose a payment method:
    • Credit/Debit Card
    • Bank Transfer
    • Account Balance
  3. Enter payment details and confirm

Account Settings

Changing Password

  1. Go to My Account → Change Password
  2. Enter your current password and new password
  3. New password must be at least 8 characters with uppercase, lowercase, and numbers

Two-Factor Authentication (2FA)

  1. Go to My Account → Security Settings
  2. Click Enable Two-Factor Authentication
  3. Scan the QR code with Google Authenticator or similar app
  4. Enter the verification code to activate

After enabling 2FA, store your backup codes in a safe place. You can use these codes to log in if you lose your phone.

Conclusion

The REXE client panel makes it easy to manage your services. Don't hesitate to open a support ticket when you have issues — our team is available 24/7. Contact us through the support center for any panel-related questions.

Frequently Asked Questions

I can't log in to the panel, what should I do?

First try the 'Forgot Password' option. If the email doesn't arrive, check your spam folder. If the issue persists, open a support ticket or call our live support line.

Can I restart my server from the panel?

Yes. Go to My Services → the relevant service → Reboot to remotely restart your server. This usually takes 1-2 minutes.

How can I download my invoice?

Go to Billing → My Invoices, click the relevant invoice, and use the 'Download PDF' option. All your invoices are archived here.

I want to upgrade my service, how can I do it?

Click 'Upgrade/Downgrade' on the service detail page. Select a higher plan than your current one and submit the request. Our team will process it as soon as possible.

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